Privacy Policy

Front Line is committed to protecting the confidentiality and security of your personal information. This Privacy Policy describes how we collect, use, disclose and communicate your personal information, and how it can be consulted and corrected when necessary. This Policy also explains how cookies are used on our website.

By visiting our website, communicating with us or agreeing to receive emails from Front Line., you agree to the terms and conditions of this Policy.

This Policy does not apply to websites operated by third parties. Front Line is therefore not responsible for their privacy policies, procedures or practices.

Collection of information

We collect We collect your personal information in a number of ways, including when you enter information on our website, communicate with us by phone, email, or through a form. Depending on the circumstances, personal information may include your name, mailing address, postal code, email address, and telephone number.

We also collect information when you visit our website, including your IP address, the date, time, and duration of your visits, and the pages you view. Like most commercial websites, our website uses cookies. These are files that are placed on your computer's hard drive or in your browser to collect information, such as your preferred language, browsing history, and browser type and version, in order to optimize your experience on our website. We use cookies to compile aggregate data about site traffic and site interactions in order to improve the experience offered by the site and the tools found on it. Third parties that we trust (such as Google Analytics, Facebook and/or Instagram) may also collect this data for us. These cookies cannot be used to extract personal information. You can have your computer warn you each time a cookie is being sent, or you can turn off all cookies. Disabling cookies on your browser may impair your experience on the Website.

The primary legal basis for processing personal information is that we need it to provide the Website, and it is in our legitimate interests, which are explained in more detail in the section "How we use and share information". We also reserve the right to process your personal information with your consent, which we will seek when appropriate.

Use and disclosure of information

We take steps to ensure that only employees who need to access your personal information in the performance of their duties have access to it. We use and disclose your personal information primarily:

to operate, maintain, improve and provide all features of the Website, provide requested services and information, respond to comments and questions, and provide support to users of the Website;
to understand and analyze usage trends and preferences of our users, improve the Website, and create new products, services, features and functionality;
to provide you with communications;
for any other purpose permitted or required by law.

When we share your personal information with third parties, we take reasonable steps to ensure that the rules set out in this Policy are respected, and these third parties provide us with sufficient guarantees regarding the implementation of appropriate technical and organizational measures.

In the event of a change of ownership, sale, merger, liquidation, reorganization or acquisition of Front Line, in whole or in part, your personal information could be transferred as part of the transaction.

Finally, we may make certain automatically collected, aggregated or otherwise non-identifying information available to third parties for various reasons, including: (i) for compliance purposes to various reporting obligations; (ii) for business or marketing purposes; and (iii) to assist such third parties in understanding your interests, preferences and usage patterns in relation to certain programs, content or services and/or certain features of the Website.

Retention of Information

Your personal information may be stored and processed in any country where we maintain facilities or in which we engage third party service providers. By using the Website, you consent to the transfer of information to countries outside your territory of residence where the data protection rules may differ from those of your country. When information is located outside of Canada, it is subject to the laws of the country in which it is located and may be subject to disclosure to the governments, courts, or law enforcement or regulatory agencies of that country in accordance with its laws. However, our practices regarding your personal information remain at all times governed by this Policy and, where applicable, we will comply with the requirements of Bill 25 - Provisions protecting the privacy of Quebecers as well as the General Data Protection Regulation (“GDPR”) by providing an adequate level of protection for the transfer of personal information to Canada, between the EU or the EEA and the third country.

Front Line. has established several physical, administrative and technical safeguards to protect the confidentiality and security of the personal information we hold. However, no security measure is absolute or fully guaranteed.

Front Line. will retain your personal information for as long as necessary for the purposes described in this Policy; as necessary to comply with our legal obligations, resolve disputes and execute contracts with our customers or partners; or as permitted by applicable laws. After the retention period, Front Line will delete your personal information in a manner that ensure that they cannot be reconstructed, intercepted or read. For more information on how long we retain your personal information, please contact us using the contact details provided in the Communication section.

Rights of access and rectification

Upon written request and presentation of proof of identity, you may access the personal information we hold about you and, if necessary, request that rectifications be made to it, as authorized or prescribed by law. However, in order for the personal information we hold about you to be accurate and up to date, update, please inform us of any changes.

You may have other rights under the Provisions Protecting the Privacy of Quebecers and the General Data Protection Regulation, including: (i) the right to withdraw your consent to processing when it is based on consent; (ii) the right to access your personal information and certain additional information, under certain conditions; (iii) the right to object to unlawful processing of data, under certain conditions; (iv) the right to erasure of your personal information, under certain conditions; (v) the right to request that we restrict the processing of personal information, under certain conditions, if you believe that we have overridden the legitimate grounds for processing, that the processing is no longer necessary, or that your personal information is inaccurate; (vi) the right to portability of personal data that you have provided to us in a structured, commonly used and machine-readable format, under certain conditions; (vii) the right to object to decisions taken by automated means that have legal or other consequences for you, under certain conditions; (viii) the right to lodge a complaint with data protection authorities. To learn more about your rights under data protection regulations, you can consult:

- the page on Bill 25 - provisions protecting the privacy of Quebecers Protection of personal information | Government of Quebec (quebec.ca)

- the page on data protection of the European Commission at the following address: //ec.europa.eu/info/law/law-topic/data-protection/data-protection-eu_fr

Update update

Please check this page periodically for changes to our Privacy Policy. We reserve the right to update this Policy when necessary. If we make changes, we will make the new version available to you on the Website, indicate the date of the last revision, and comply with applicable laws. By continuing to use the Website after the amended version of this Policy becomes effective, you indicate that you have read, understood and agree to the current version of this Policy.

Communication

For any questions or comments about this Policy, to make a request for access or rectification, to exercise any applicable right, to file a complaint or to obtain information about our policies and practices regarding our service providers at Outside Canada, please contact our Privacy Officer at the following coordinates:

Contact Information

[email protected]
1 866 437-1376

Last updated: October 25th, 2024